Retail Customer Service Representative

Job Description:

Undertake responsibilities such as unloading deliveries and arranging products around the store to maintain the store's brand standards and fulfill our Brand Promises.

Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Other duties as assigned

Preferred Knowledge/Skills/Abilities:

The kind of experience that is preferred for the job:

Experience in retail or customer service is advantageous. Physical requirements should be taken into consideration

Work Environment:

Additionally, tasks may include working in the frame shop, involving the use of tools like a glass cutter and heat press, and be prepared for work hours that may include nights, weekends, and early mornings

Fulfilling federal, state, and local legal criteria is essential for applicants in the United States.

The minimum age requirement for individuals in this role at Michaels is sixteen (16) years.

At The Michaels Companies Inc:

Our mission is to kindle the joy of artistic expression. Positioned as the top creative hub in North America, we manage a vast network of over 1,300 stores located in 49 states and Canada, with online platforms at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also controls Artistree, a manufacturer of personalized framing items, and MakerPlace by Michaels, an exclusive marketplace for handcrafted goods. Established in 1973 and headquartered in Irving, Texas.

Michaels is renowned as the go-to spot for a wide range of creative resources and products.

Michaels places a high priority on the wellness of our staff members, offering a comprehensive benefits package for both full and part-time team members. This includes health insurance (medical, dental, vision), paid time off, educational assistance, substantial employee discounts, and much more. Further information can be found at mikbenefits.com.

Michaels fosters a culture of inclusivity and equality, dedicated to providing all team members and customers with the opportunity to thrive and innovate together.

Michaels is firmly committed to the complete inclusion of all capable individuals. In accordance with this commitment, Michaels will ensure that appropriate accommodations are offered to individuals with disabilities. Thus, if a reasonable accommodation is necessary to fully engage in the job application or interview process, perform essential job functions, and/or receive all other work-related benefits and privileges, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

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Federal FMLA Poster

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