Service Desk Agent

Michaels is Hiring AService Desk Agent

Job Description:

Our team believes in the power of teamwork and innovation to create collaborative solutions to support the Makers community. Join us to take part in the most exciting projects in the world!

We firmly believe that a diverse workforce provides new and valuable perspectives that help us to be more innovative, responsive and effective in meeting our customers' needs.

Offer convivial and welcoming customer assistance, supporting buyers in their store exploration and helping them locate desired merchandise. Ensure that every customer receives a prompt and congenial checkout experience. Deliver on our Brand Promises by unloading trucks and carrying out store recovery responsibilities, ensuring that store maintenance standards are met.

• Actively listen to customer feedback and adjust service approach accordingly
• Strive for a fast and pleasant point-of-sale encounter; abide by established cash handling policies
• Educate customers on how to maximize the benefits of the Rewards program and Private Label Credit Card through strategic shopping and payment practices
• It is essential for businesses to communicate the objectives of the VOC survey to their customers to ensure they understand its purpose and provide honest and valuable feedback
• Help integrate multiple channels into a cohesive shopping experience, such as allowing customers to browse products online and then finalize their purchase by picking up at a physical store
• Take an active role in the procedures of unloading merchandise, organizing inventory and arranging planograms
• Responsible for ensuring that items are returned to their respective sections and that the store is clean, orderly, and well-stocked, including managing the go-back process to maintain product availability
• Implement and Utilize Tools: Leverage modern technology to optimize inventory management, e.g., POS technology, RFID tags can help with inventory tracking, and more
• Aid in promoting and improving mental health and safety measures
• Make sure to follow the Company's Standard Operating Procedures (SOPs) and programs, as well as relevant laws and regulations, in order to comply with the requirements and meet the expected standards set by the Company
• Participate in accepting and respectful interactions with others; remain positive and respectful, even during times of hardship; foster loyalty to the company's vision and mission; present a positive image and serve as an inspiration for other members of the team
• Experienced in custom framing both from a sales and production standpoint

Other duties as assigned:

Preferred Knowledge/Skills/Abilities:

Preferred Type of experience the job requires:

• Retail and/or customer service experience preferred

Physical Requirements:

Work Environment:

• Enduring the capability to stand on one's feet for extended periods is significant
• Having the possibility to travel around the store without limitations
• In numerous jobs, engaging in activities like bending, carrying, lifting, reaching, and stretching is a crucial aspect of the given work
• Dealing with large boxes and accessing towering shelves using ladders or alike gear
• Whenever crucial job tasks become challenging to execute, please reach out to your supervisor. Together, we can engage in interactive discussions to identify any potential reasonable accommodations.
• Employees may be required to work outside of traditional business hours, including nights, weekends, and early mornings

It is imperative for candidates in the U.S. and Canada to comply with the job's legal requirements, including federal, state, provincial, and local obligations.

For a detailed overview of the benefits program, take a few moments to visit the Michaels Benefits portal.

In order to have a clear idea regarding the salary prospects for your applied position, please go through Michael's Pay Ranges that are specifically for CO, CT, WA, and RI states.