Retail Service Clerk

Job Description:

Deliver amiable customer care, assist shoppers in navigating the store, and supporting them in locating specific products. Guarantee efficient and friendly checkout services for all customers.

Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Other duties as assigned

Preferred Knowledge/Skills/Abilities:

Experience background required for the job:

Those with retail and/or customer service expertise will be given preference. Ability to meet physical requirements is important

Work Environment:

The setting of this role is a public retail store with a strong focus on customer service, with amenities like climate control in main areas but the potential for differing temperatures in stock rooms, and occasionally engaging in outdoor tasks like gathering shopping carts or unloading trucks as assigned

The job seekers in the United States need to ensure they meet the legal requirements at federal, state, and local levels.

Individuals applying for this position at Michaels need to meet the age qualification of sixteen (16) years.

At The Michaels Companies Inc:

our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas.

Michaels is revered as the ultimate haven for nurturing and exploring your creative side.

At Michaels, we prioritize our team members' welfare by providing a comprehensive benefits package for both full and part-time staff. This includes health insurance (medical, dental, vision), paid time off, educational assistance, significant employee discounts, and more. For additional information on our benefits, please visit mikbenefits.com.

Leading the way as an Equal Opportunity Employer, Michaels is dedicated to creating an inclusive and collaborative environment for all team members and customers to prosper and create together.

Michaels prioritizes the complete integration of every capable individual. To honor this commitment, Michaels will guarantee that proper accommodations are provided to individuals with disabilities. If a reasonable adjustment is needed to effectively participate in the job application or interview process, carry out crucial job functions, and/or avail all other work-related benefits and advantages, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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